eyeOS is a workplace that integrates virtual applications and cloud file management into a single virtual desktop for schools, offices, and collaborative businesses. eyeOS incorporates in a single space all the applications users need on their desktop. My role in this project was to research, design and test interfaces, as well as the interections, project-related and their collaborative sharing capabilities. I collaborated with other designers, developers and engineers to launch this project.
In April 2014, the multinational Telefônica announced the acquisition of eyeOS, ceasing to market the product in 2017.
Client: eyeOS – Barcelona, Espanha
Responsibilities: Design the interface and user experience in a new cloud-based operating system
Platform: Webapp, Operational System, Cloud Computing
Tools: Photoshop, Illustrator, Balsamiq, Axure
Deliverables: Sketching, Cardsorting, User Interviews, User Journeys, Personas
In 2005, eyeOS started with the need to store files online without having to worry about external devices to carry data. So, the concept of cloud came at a time when only a few companies were interested in the topic.
It was an exciting and challenging experience for me to come up with a new concept - which we called a “cloud desktop” - since there were no similar projects on the market at the time. From then on, we decided to understand our product from the customer's perspective, day-to-day in their offices.
I conducted interviews with users in their workplace to understand how they handled internal procedures, trying to figure out how to simplify their tasks. In addition, I did detailed research on the main competitors and at that time, only a few companies were developing something similar. The companies were Zoho, Google and Dropbox. eyeOS was the first to release a text editor with simultaneous collaboration. At the time there was no Google Drive.
In the brainstorming process, I've chosen to start with low fidelity (lo-fi) wireframes in Balsamiq to better discuss user's journeys with the team. On the whiteboard, we discussed the architectural structures of screens and interactions.
Seeing is believing, and user flows could finally be clicked on by high fidelity (hi-fi) prototypes built on Axure. These items were used to validate an interaction with a development team, parts, and a community of open source developers, which are the widgets developers on the platform.
Learnings and Conclusions
During the benchmarking research process, I was really surprised to see how big competitors sometimes didn't or couldn't design simple solutions for their clients.
The project had many challenges, but the most complex issue was dealing with the development of collaborative and file sharing tools. We spent hours sketching and analyzing complex flows of interaction with tons of paper spent to simplify user actions. We created what it's called "Social Bar." A panel displayed anywhere on the system where users could share and set editing privileges for any file with coworkers.
In 2009, a strategic partnership with IBM provided eyeOS distribution
to the multinational's Power i and System Z mainframes.